Refund policy
Return & Refund Policy
Last Updated: May 31, 2026
Thank you for shopping with PJJ Print Haus. We value your satisfaction and strive to provide high-quality products and excellent customer service.
Returns
Because many of our products are made-to-order and custom printed, we only accept returns for items that are:
- Damaged upon arrival
- Defective or misprinted
- Incorrect item received
To request a return, please contact us within 7 days of receiving your order. Include:
- Your order number
- Clear photos of the item
- A brief description of the issue
Once your request is reviewed and approved, we will provide return instructions.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized products
- Items ordered in the wrong size or color by the customer
- Sale or clearance items
- Items damaged due to improper use or washing
Please review sizing charts carefully before placing your order.
Refunds
If your refund request is approved, your refund will be processed to your original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with your order details and photos of the issue.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After production has started, cancellations may no longer be possible.
Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Incorrect shipping addresses provided by customers
- Lost or stolen packages marked as delivered
Please ensure your shipping information is accurate before checkout.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our website: